Can't change avatar

#1

Hi there,
I keep trying to change my avatar profile, but when I click on the “Upload” button in the Profile Settings, it doesn’t do anything (no pop-up to my computer files appears).
Is this fixable?
Thanks very much for letting me know!
Best,
Taryn

#2

Taryn, it seems to work fine on some of our browsers we use to test. What browser/OS do you use? Maybe we can try to reproduce the issue you have.

#3

Thanks so much for your quick reply. I’m using Mozilla Firefox on a Windows machine. I also tried it through the default Microsoft Edge browser, but the same thing happened (i.e. when I click on the Upload button, nothing happens). I don’t have the Chrome browser installed.

#4

It was working fine in Chrome and Safari browsers but there was a bug that prevented it from working on Edge and Firefox browsers.

This is fixed now. Please try it out and let us know if we can close this issue.

#5

Yes, it works now! The problem is fixed and you can close the issue. Thank you!

1 Like
#6

Can’t update the avatar/profile picture (on Chrome), keeps saying: The change you wanted was rejected.

You may have tried something you don’t have access to.

#7

This is a usability issue that we are planning to fix. When you upload a new avatar, there is a “save” button right next to the avatar (next to zoom/fit buttons) that you should hit to save the avatar.