Hi, trying to upgrade my account to pro, and when I click on upgrade it says I’ve successfully been charged but my account still asks me if I want to upgrade, also none of the pro features are available. Please help
Cant Upgrade to Pro
John, looks like your card on file is incorrect and the charge is failing. Can you check and correct it on your subscription page? https://list.ly/settings/subscription. You can also email us at support at list.ly so we can work this out.
John, looks like you might still have trouble with this. If you’re unable to update the payment details, please email support at list.ly and we have help you.
Hi, I’ve corrected this twice, and it tells me the charge went through. I’ve checked and the charge does appear, and yet I still can’t make a pro list? what gives?
John, we just sent you an email with the details since it has personal information. Lets discuss this via email.
Shyam, I have yet to receive this refund as we originally discussed. Please contact me
John, sent you an email about this.