I’ve been exploring various utility bill payment platforms and came across the fesco bill platform. While it serves its primary function, I noticed that the user interface lacks immediate feedback after transactions, which might leave users uncertain about the payment status.
This observation led me to ponder: How can we improve the user experience in such essential service platforms to build trust and ensure clarity? Are there design elements or features that can be incorporated to provide users with real-time confirmations and a sense of security during online transactions?
I’m considering creating a list of best practices or exemplary platforms that have nailed this aspect. Would love to hear your thoughts or suggestions on this topic.