Premium list was suddenly downgraded


#1

Hi there,

I have been updating one list everyday for a couple years now, and until very recently it was a premium list because “your first three lists are premium for free.” Now my list has suddenly been downgraded without anyone informing me, so I can no longer download the CSV and I can no longer add more than 10 items per day. Did Listly’s policy/protocol about free accounts change recently? Is there a way for me to get my premium list back, since it still says on the Lists landing page: “Did you know that your first three lists are premium for free?”

Thanks very much,
Taryn


#2

Hi @Taryn this must be a mistake. There’s no policy change, at least for now. Let me see if this is a side effect of something else that we changed.


#3

Thank you for checking! I really appreciate it.
Taryn


#4

Hi!

same happened to my list: https://list.ly/list/1BoF-peneiras-e-seletivas-de-volei-no-jogarvolei-dot-com#

Please, take a look.

Thanks!
Narciso


#5

@nsojunior This should be fixed now.


#6

I confirm it is fixed.

thanks!