Reset several times and still can't get in my account

This support request is for my daughter as she can’t get in her acct.
She resets with the emails you send her and she still can’t get in.
Any suggestions?
Please email her at stephaniolney@hotmail.com
thanks so much!

There’s no Listly account with the email stephaniolney@hotmail.com. Could you please share her username on Listly? Or another email address?