Here are the answers, assuming you are most interested in using Listly to create and embed lists on your website/blog
1. How often does list.ly have server issues/downtime? I would imagine our lists are dependent on that?
Not very often. Our uptime is 99.7%. We are built on top of Heroku and Amazon AWS. As such, we do have downtime when there are issues with our infrastructure providers, which happens couple of times a year. We also had a denial of service attack back in February and it took us couple of hours to respond and cut off access to the offending IP addresses.
If you are using Listly WordPress plugin on your WP site to display the Listly lists and Listly has a hiccup, your list will still be displayed on your site since we cache the content locally on the WP plugin. Interactive features won't work if Listly is down though.
2. If list.ly decides to shut down, is there a way to export all of our lists somehow? Sorry just want to make sure since we're completely reliant on list.ly
No need to apologize for the question . You can export lists as CSV, HTML, or PDF anytime if you are a pro user. We are committed to building a profitable company and we have a strong base of paid users to support the growth of Listly.
3. Say I want to create a list of 10 things, but cut it off after 3 with a "view more" link to expand it - is this possible? Is it possible to customize functionality of list.ly or it's a true SaaS where we can't do that?
You can customize your embeds quite a bit. For example, when you embed a list, you can choose how many items to display per page. So you can choose 3 items per page and allow users to paginate them three at a time. You can see all possible customizations here: https://community.list.ly/t/getting-and-customizing-embed-code-for-a-list/48